Terms of Service

TERMS AND CONDITIONS

Welcome to Milkbasket!

The terms and conditions as set out herein (“Terms”) constitute an agreement between Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400 002 (“Reliance”, “we”, “us”or “our”), which manages and operates https://www.milkbasket.com/ and its mobile application/website/tablet/desktop (collectively called as “Milkbasket Platform”) and a natural or legal person who accesses and/or uses Milkbasket Platform in any manner (“you” or “your” “user” or “Customer” ) or uses any current or future service or functionality or offer made available on Milkbasket Platform (“Service(s)”), as updated from time to time.

By using the Milkbasket Platform, you expressly agree to be bound by the Terms. Should the Terms not be acceptable to you, you may refrain from using the Milkbasket Platform. Please top up your Milkbasket Wallet or place an order on Milkbasket if you agree to be bound by the Terms. If you have any questions about the terms, please contact at hello@milkbasket.com. Please note that your access to the Services, other platforms, or utilisation of Products (defined below), offers or promotions in relation to the Products as may be provided by us or our affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern your use of the Milkbasket Platform and transactions or dealings thereon.

For the purposes of these Terms: (a) “Products” shall mean grocery including fresh supplies like dairy, fruits and vegetables and fast-moving consumer goods, and such other products as may be offered for sale to you on the Milkbasket Platform; and (b) We and you are hereinafter individually referred to as “Party” and collectively as “Parties”.

These Terms are divided into 2 (two) parts, Part A and Part B mentioned below.

• TERMS AND CONDITIONS FOR USAGE OF MILKBASKET PLATFORM
• TERMS AND CONDITIONS OF SALE ON MILKBASKET PLATFORM

Please carefully read all the parts to understand the conditions applicable in case of usage of the Milkbasket Platform and for purchase of Products thereof.

“PART A – TERMS AND CONDITIONS FOR USAGE OF MILKBASKET PLATFORM”

1. GENERAL
   1. The terms and conditions for usage of the Milkbasket Platform as set out herein (“Terms of Use”) specifically govern your access and use of the Milkbasket Platform, which provides a forum to enable you to inter alia discover, select and buy Products listed on the Milkbasket Platform at the indicated price at any time, to the locations serviceable by us.
   2. Please note that we may from time to time change the Terms of Use that govern your usage of the Milkbasket Platform, and such changes shall be effective immediately upon posting on the Milkbasket Platform. Every time you wish to use our Milkbasket Platform, please check these Terms of Use to ensure you understand the terms and conditions that apply at that time. Further, please note that we reserve the right to either change the format and the content of the Milkbasket Platform or suspend the operation of the Milkbasket Platform for support or maintenance work, in order to update the content or for any other reason, at any time, with or without any prior information/ intimation, in any manner whatsoever.
   3. Any accessing, browsing, or otherwise usage of the Milkbasket Platform indicates your agreement to these Terms of Use, the Privacy Policy of the Milkbasket Platform and any other policies or guidelines that may be applicable on the Milkbasket Platform at the time of your access and usage of the Milkbasket Platform and which may be updated from time to time (collectively, the “Agreement”).
   4. This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
   5. We authorise you to view and access the Milkbasket Platform solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Cancellation, Return and Refund Policy.We therefore grant you a limited, revocable permission to access and use the Services.
   6. By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that the User is using/browsing the Milkbasket Platform under the supervision of the parent or legal guardian and that such user’s parent or legal guardian has read and agreed to the terms of this Agreement, including terms of purchase of Products on behalf of the minor user. In the event we are made aware that a user is under the age of 18 and is using/browsing the Milkbasket Platform without the supervision of the parent or legal guardian, we reserve the right to deactivate such user’s account without further notice. Further, if you are using the Services on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.
2. REGISTRATION OF YOUR ACCOUNT
   1. In order to purchase Products on the Milkbasket Platform and/or avail the Services, you will have to sign-up/ register on the Milkbasket Platform. Registration is a one-time process based on successful mobile One Time Password ( “OTP” ) verification. You will be eligible to further access and avail the Services only after providing necessary forms and details as may be required by us at the time of your registration.
   2. You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the login credentials of your account on the Milkbasket Platform and to restrict access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You shall remain solely liable for all the actions undertaken through your account.
   3. You will: (a) immediately inform us of any unauthorized usage of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. We, our employees, agents, directors, and officers will not be liable for any loss, or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred by us or any other user due to unauthorized use of their account by you.
   4. We reserve the right to refuse access to the Milkbasket Platform, restrict placement of new orders, cancel pending orders, deactivate, or suspend your account on the Milkbasket Platform, without any notice to you, at our sole discretion, for reasons which may include: (a) breach of these Terms and Conditions, Privacy Policies or any other applicable policy; or (b) violation of any applicable laws; or (c) suspicion of your involvement in any inappropriate or unlawful conduct; or (d) suspicion of your involvement in placing fake orders, frequent cancellations, returns, or abuse of any policy or abuse of Milkbasket Platform; or (e) directly or indirectly threaten or cause harm to the brand image of Milkbasket on a public forum (including but not limited to social media, print or electronic media); or (f) causing harassment to Milkbasket and / or its employees / or its agents.
3. COMMUNICATION AND UNSUBSCRIPTION
   1. By accepting the Terms of Use, you also accept to receive news, updates, promotion messages, offers and campaign related communication via the Milkbasket Platform and/or on your registered mobile number from Reliance. By accessing and using the Milkbasket Platform, you explicitly consent to receive such communications by any means/mode, including but not limited to, by push notification on the platform, SMS on registered mobile number, email on the registered email address, IVR call or manual call, as the case may be, as and when required, for sending any update or information to you (by any electronic means, as the company may deem fit to use) from us regarding any new services or offerings or communicating the OTP.
   2. By using the Milkbasket Platform, you consent to such transfer of your information outside of your country and within our affiliates, subsidiaries and partners, their personnel, and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the Services, operation of the Milkbasket Platform and provision of Products as agreed upon between us and the user.
   3. You may also receive such notifications regarding any marketing/promotional activities that may be available on the Milkbasket Platform from time to time. By sharing your Account Information and registering on the Milkbasket Platform and/ or verifying your contact number with us, you explicitly consent to receive marketing/ promotional communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.
   4. You can unsubscribe/opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications. However, if you unsubscribe/ opt-out as stated, you may not be able to optimise the Services offered on the Milkbasket Platform.
4. AVAILIBILITY AND ACCESIBILITY OF MILKBASKET PLATFORM
   1. We operate the Milkbasket Platform in India and make no representation that the materials and the content available on the Milkbasket Platform are appropriate to be used or will be available for use in other locations outside India. If you use the Milkbasket Platform from outside India, you are entirely responsible for compliance with all applicable local laws. These Terms of Use do not constitute, nor may these Terms of Use be used for, or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized, or to any person to whom it is unlawful to promote or solicit.
   2. We have several websites offering Products, Services, content, and various other functionalities to specific regions in the territory of India. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment, and other considerations. We do not make any warranty or representation that a user in one region may obtain the Services from the Milkbasket Platform in another region, and we may cancel a user's order or redirect a user to the Milkbasket Platform for that user’s region if a user attempts to order Services offered on a Milkbasket Platform in another region.
   3. Information that we publish on the world wide web may contain references or cross references to our Products, programs and Services that are not announced or available in your region. Such references do not imply that we intend to announce such Products, programs or Services in your region. Connect with us at hello@milkbasket.com, for information regarding the Products, programs and Services that may be available to you.
5. THIRD PARTY INTERACTION AND LINKS TO THIRD PARTY SITES
   1. In your use of the Milkbasket Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of Milkbasket Platform or access any other third-party website linked to the Milkbasket Platform. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that we have no liability, obligation or responsibility for any such correspondence, advertisement, purchase or promotion, access or usage of any third-party website and the contract under such instances remains between you and any such third party.
6. LICENSE AND USE OF YOUR CONTENT
   1. You grant to us a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on the Milkbasket Platform without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Milkbasket Platform. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at its request.
   2. You agree that we do not routinely monitor your usage of the Milkbasket Platform but reserve the right to do so. However, if we become aware of inappropriate use of the Milkbasket Platform or any of its Services, we will respond in a way that, in our sole discretion, we deem appropriate. You acknowledge that we have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information we receive of such illegal conduct. When requested, we will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.
   3. Submissions and unauthorised use of any material on the Milkbasket Platform may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your login credentials. As such, you shall indemnify and hold us and our officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all losses, costs, damages, liabilities, and expenses (including attorney’s fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Milkbasket Platform or the use of the Milkbasket Platform by any person using your user name and/or password (including without limitation your participation in the posting areas or your submissions) violates any applicable law or regulation, or the rights of any third party.
   4. We reserve the right to terminate access to the Milkbasket Platform at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.
7. USER WARRANTIES AND RESTRICTIONS
   1. You represent and warrant that: (a) your use of the Milkbasket Platform and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to us in connection with Milkbasket Platform and/or Services is true, accurate and lawful; (c) use of the content you provide does not breach any applicable Agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify us and our affiliates for all claims brought by a third party against us or our affiliates arising out of or in connection with a breach of any of these warranties.
   2. You will use the Milkbasket Platform for lawful purposes only and will not undertake any activity that is harmful to the Milkbasket Platform or its content or otherwise not envisaged through the Milkbasket Platform. You have a limited license to access and use Milkbasket Platform, solely for the purpose of availing the Services, subject to these Terms of Use.
   3. You hereby undertake not to do any of the following:
      1. Delete or modify any content on Milkbasket Platform, such as any information regarding the Services, their performance, sales or pricing;
      2. Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search the Milkbasket Platform;
      3. Make false or malicious statements against the Services, Milkbasket Platform or us;
      4. Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage Milkbasket Platform and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of Milkbasket Platform and/or the Services;
      5. Introduce any trojans, viruses, any other malicious software, any bots or scrape Milkbasket Platform for any information;
      6. Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;
      7. Hack into or introduce malicious software of any kind onto the Milkbasket Platform;
      8. Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services;
      9. Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet; or
      10. Create any identical platform for any malicious and fraudulent motive or for any other reason whatsoever.
   4. You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Milkbasket Platform, any information that:
      1. belongs to another person and to which you do not have any right;
      2. is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
      3. harms minors in any way;
      4. infringes any patent, trademark, copyright or other proprietary rights;
      5. violates any law for the time being in force;
      6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
      7. impersonates or defames another person; or
      8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
   5. We constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and we reserve the right to recover the cost of goods, collection charges and legal fees from persons using the Milkbasket Platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Milkbasket Platform and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
8. COPYRIGHTS IN RELIANCE CONTENT
   1. The Milkbasket Platform contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“Reliance Content”). All copyright and other intellectual property rights in the Reliance Content are either owned by us or have been licensed to us by the owner(s) of those rights so that we can use the Reliance Content as part of Milkbasket Platform. We retain copyright on all Information (defined below), including text, graphics and sounds, and all trademarks displayed on the Milkbasket Platform are either owned by or licensed to us.
   2. You may use and display the Reliance Content on your personal computer only for your personal use subject to the grant of a limited, revocable, personal, non-exclusive and non- transferable license to you by us when you register on the Milkbasket Platform, only for identifying Products, carrying out purchases of Products and processing returns and refunds in accordance with our Cancellation, Return and Refund Policy and for using and printing copies of the information on the Milkbasket Platform for your personal use and store the files on your computer for personal use only and not for business purposes.
   3. You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, modify, edit, alter, enhance, broadcast or tamper within any way, or otherwise use any Reliance Content contained in the Milkbasket Platform. These restrictions apply in relation to all or part of the Reliance Content available on the Milkbasket Platform; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Milkbasket Platform or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from Milkbasket Platform; or (e) link any other material to the Milkbasket Platform, without our express written consent.
   4. The license granted to you does not include a license for: (a) resale of Products or commercial use of the Milkbasket Platform or Reliance Content, (b) any collection and use of product listings, description, or prices, (c) any use of Milkbasket Platform, the Services and/or of Reliance Content other than as contemplated in these Terms of Use, (d) any downloading or copying of login credentials of user, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of Milkbasket Platform, and (f) creating and/ or publishing your own database that features parts of the Milkbasket Platform.
   5. If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at hello@milkbasket.com and let us know your concerns.
9. TRADEMARKS
   1. All the trade names associated with us and all Products and logos denoted with TM are trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used in connection with any product or service that is not our product or service.
10. DISCLAIMER OF WARRANTIES, INACCURACIES OR ERRORS
    1. We will try to ensure that all information and recommendations, whether in relation to the Products, Services, offerings or otherwise (hereinafter “Information” ) provided as part of this Milkbasket Platform is correct at the time of inclusion on the Milkbasket Platform. We do not guarantee the accuracy of the Information. We make no representations or warranties as to the completeness or accuracy of Information.
    2. You agree that Information is being supplied to you on the condition that you will make your own determination as to the suitability of such information for your purpose prior to use or in connection with the making of any decision. No Information on the Milkbasket Platform shall constitute an invitation to invest in us or any affiliates. Any use of this Milkbasket Platform or the Information is at your own risk. Neither we, our affiliates, nor their officers, employees nor agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website, the Information, or any third-party website linked to this Milkbasket Platform. We are not responsible for the content of any third-party websites and do not make any representations and or endorsement regarding the content or accuracy of material on such websites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.
    3. As means to assist the users in identifying the Products of their choice, we provide visual representations on the Milkbasket Platform including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids, as may be provided to us by the respective brand/product owners or otherwise. While reasonable efforts are made to provide accurate visual representation, we disclaim any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to users. The appearance of the Product when delivered may vary for various reasons and hence no claim to be considered by the customer on such account in any manner.
    4. Nothing contained herein is to be construed as a recommendation to purchase or use any Product, process, equipment or formulation, in conflict with any patent, or otherwise and we make no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
    5. We do not covenant or provide any representations and warranties:
       1. in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including Product or pricing information and/or specifications) on Milkbasket Platform;
       2. that the Services will be made available at all times; and
       3. that the operation of Milkbasket Platform, including the functions contained in any content, information and materials on Milkbasket Platform or any third-party sites or services linked to Milkbasket Platform will be uninterrupted, or that the defects will be rectified, or that Milkbasket Platform or the servers that make such content, information and materials available are free of viruses or other harmful components.
    6. THIS MILKBASKET PLATFORM AND THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “WHERE-IS” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES. WE, FOR OURSELVES AND ANY THIRD-PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, WITH RESPECT TO THE MILKBASKET PLATFORM, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE, EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    7. Disclaimer - To the extent permitted by applicable law, We, our officers, agents, employees and directors, disclaim any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Milkbasket Platform.
11. INDEMNIFICATION AND LIMITATION OF LIABILITY
    1. You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Milkbasket Platform or the Services, violation of these Terms of Use, or infringement of any of our or any third-party intellectual property or other rights. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
12. APPLICABLE LAW AND JURISDICTION
    1. These Terms of Use are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the Milkbasket Platform whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.
13. MISCELLANEOUS
    1. In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that we will not be liable for any transaction between you and any such third parties.

    2. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the use of Milkbasket Platform, and the rights and liabilities with respect to any Services to be provided by us shall be limited to the scope of these Terms of Use.

       “PART B – TERMS AND CONDITIONS OF SALE ON MILKBASKET PLATFORM”

       The terms and conditions of sale as set out herein (“Terms of Sale”) constitute an agreement between us and you and govern the terms and conditions on which you purchase the Products from us on or through the Milkbasket Platform. By adding any Product in the basket on the platform for making a purchase of the Product, you expressly agree to be bound by these Terms of Sale.

       These Terms of Sale are in addition to the Agreement. These Terms of Sale constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. OUR CONTRACT OF SALE
   1. Listing and display of a Product by us on Milkbasket Platform is our invitation to you to make an offer for purchase of such Product by adding the same in the cart/basket. Likewise, adding any offered Product in the basket on the Milkbasket Platform by you is your offer to buy the Product(s) from us.
   2. Any communication from us shall be sent by either way, such as via push notification/ SMS on registered mobile number/ Email on registered email id/ IVR call/ manual call, as the case may be, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address and the address for delivery on the Milkbasket Platform in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Product(s) with you, we shall not be held liable for any failure to send such notifications or reminders to you.
   3. Your contract is with us, and you confirm that the Product(s) added to the basket by you are purchased for your internal / personal purpose and not for re-sale or business purpose. Please note that there may be maximum quantity prescribed for each item listed on Milkbasket Platform. We at our sole discretion have the right to update or modify the maximum quantity that can be purchased by each user. Additionally, we may also put a limit on the maximum basket value that can be purchased each day by each user at our sole discretion.
   4. All items added to the basket on Milkbasket Platform are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.
   5. You hereby authorise us to declare and provide declarations to any governmental authority on request on your behalf, including that the Products ordered by you are for personal, non- commercial use.
2. PRODUCT RETURN AND REFUND
   1. Please review the Cancellation, Return Policy and Refund Policy of Milkbasket Platform, which applies to Products sold by us.
3. PRODUCT AVAILABILITY
   1. We list availability information for the Products on the Milkbasket Platform. Please note that dispatch estimates are not guaranteed and should not be relied upon as such. As we process your order, we may send you the communication by way of push notification or SMS or email or IVR call or any manual call, as the case may be, once your order is delivered. However, if any Products you added in the basket/cart turn out to be unavailable or out of stock at the time of processing the order, the same shall be auto removed from the cart/basket with simultaneous credit in your Milkbasket Wallet balance / update in the subscription item as the case may be and may also be informed to you before delivery of your order.
4. PRODUCT PRICING
   1. All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable taxes.
   2. Products in your shopping cart of Milkbasket Platform will reflect the most recent price as displayed on the Product’s information webpage on Milkbasket Platform. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may increase or decrease between the time you place it in your shopping cart and the time your order is processed. The prices charged at the time of order processing will be the final price charged on your Milkbasket Wallet.
   3. Due to perishable nature of the Products, Milkbasket Platform procures and supplies fresh products depending upon its shelf life. However, in case of change in price of the Product subscribed on Milkbasket Platform, any revision in cost of the Product would be charged accordingly, i.e., if it is downward revision in the price of the Product, the balance shall be returned to your Milkbasket wallet, however, in case of an upward revision in the price of the product, the additional cost shall be borne by you and it shall be charged on your Milkbasket Wallet. In case the Milkbasket Wallet does not have sufficient balance, we shall intimate you to top-up the Milkbasket Wallet with the requisite amount, pending which we may not be able to process your orders.
5. LICENSES
   1. You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
6. TAXES
   1. You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.
7. ELIGIBILITY
   1. Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e., persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use Milkbasket Platform and place an order with us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the Product on Milkbasket Platform only with the involvement of a parent or guardian.
8. LIMITATION OF LIABILITY
   1. In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.
9. MISCELLANEOUS
   1. In addition to these Terms of Sale, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Terms of Use.
   2. These Terms of Sale supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the purchase of Product.

E-WALLET – TERMS & CONDITIONS

1. Please read these terms and conditions carefully. By accessing or using the services provided through the Milkbasket Platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use the services provided by the Milkbasket Platform.
2. Definitions:
   • In these Terms and Conditions, unless repugnant to the context or meaning thereof, the terms defined herein shall have the meaning as under:

   • “Food Wallet” shall mean prepaid sub-wallet under the Milkbasket Wallet which shall be restricted to be used for payments for only food items on the Milkbasket Platform and shall be re-loadable.

   • “Cashback Wallet” shall mean sub wallet under the Milkbasket Wallet which shall be used for payments of any-all categories of items on the Milkbasket Platform.

   • “Main Wallet” shall mean prepaid sub-wallet under the Milkbasket Wallet which shall be used for payments of any-all categories of items on the Milkbasket Platform.

   • Food Wallet, Cashback Wallet and Main Wallet are hereby collectively referred to as the “Milkbasket Wallet”.

3. These terms and conditions (“Terms and Conditions”) govern your use of the Milkbasket Wallet created on the Milkbasket Platform for your usage towards ordering Milkbasket services. This Milkbasket Wallet is the property of Reliance to whom it must be surrendered, upon request. The following terms and conditions shall apply to your Milkbasket Wallet including but not limited to payments, disputes and chargeback cases in connection with the Products ordered by you on Milkbasket Platform by using Milkbasket Wallet. By using the Milkbasket Wallet, you agree to the below mentioned Terms and Conditions. Please ensure that you have read carefully and understood these Terms and Conditions before using your Milkbasket Wallet and also request you to keep a copy of these Terms and Conditions for your records. You further agree that by using the Milkbasket Wallet, you confirm that you have read, understood and accepted the detailed Terms and Conditions of the Milkbasket Wallet.
4. Eligibility
   • To be eligible for the Milkbasket Wallet, you should be competent to enter into a contract i.e. you should have attained the age of majority according to the Indian law. Milkbasket Wallet is not targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person under the age of 18, may only use the Milkbasket Wallet under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
5. About Your Account
   1. Milkbasket Wallet is issued to you by Reliance. It allows you to load a rupee value onto your Milkbasket Wallet for use only on Milkbasket Platform. The value associated with the Milkbasket Wallet is not insured or guaranteed by any person or entity.
   2. The rupee value that you load onto your Milkbasket Wallet is a prepayment only for purchasing the goods and availing the services on Milkbasket Platform in India unless otherwise specified.
   3. Main Wallet can be loaded on Milkbasket Platform using either cash / credit card / debit card / UPI / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities. Food Wallet can be loaded on the Milkbasket Platform using valid cards issued, managed and governed solely by the third parties and as may be acceptable on the Milkbasket Wallet by the Milkbasket Platform in its sole discretion from time to time. Cashback Wallet cannot be loaded on the Milkbasket Platform by you and shall be loaded solely by Milkbasket Platform in its sole discretion from time to time. One Milkbasket Wallet cannot be reloaded by using any other registered/unregistered Milkbasket Wallet. It is clarified that the amount from one Milkbasket Wallet of one account cannot be transferred into another Milkbasket Wallet or account. It is hereby clarified that the loyalty points or cash backs earned by you on the Milkbasket Platform or in your Milkbasket Wallet may be subject to expiry, as per the terms and conditions otherwise specified by Reliance.
   4. Reliance reserves the right not to accept any Milkbasket Wallet or otherwise limit use of a Milkbasket Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. Further, misuse of the Milkbasket Wallet or its benefits in any manner may result in disablement of the Milkbasket Wallet and/or withdrawal of benefits at the sole discretion of Reliance. Please maintain the Milkbasket Wallet safely and securely. Unless otherwise specifically mentioned herein, Reliance is not responsible for abuse of Milkbasket Wallet in case your wallet balance is used by someone else due to mobile theft or any other scenario.
6. Loading Value in your Milkbasket Wallet
   1. Milkbasket Wallet is automatically created and enabled as soon as you register for Milkbasket Platform’s services while accepting these Terms and Conditions. The Milkbasket Wallet gets activated by loading money in it in accordance with Clause 5.3. of these Terms and Conditions by visiting the Milkbasket website or Milkbasket mobile app. Milkbasket Wallet can be used as a mode of payment, whenever the Milkbasket Wallet-holder purchases goods or services from the Milkbasket mobile app. The minimum aggregate amount that must be initially loaded onto your Milkbasket Wallet is INR 250 (Rupees Two Hundred Fifty only). The balance on the Milkbasket Wallet does not have a validity or expiry period. Balance from a sub-wallet cannot be transferred to another sub-wallet.

   2. Whenever Milkbasket Wallet-holder purchases goods or services from the Milkbasket mobile app, balance from Milkbasket Wallet shall be deducted in the following order of priority by the Milkbasket Platform in its sole discretion:

      • 1. Cashback Wallet.
      • 2. Food Wallet.
      • 3. Main Wallet.

      Subject to such order of priority mentioned above, a maximum of 10% (for Milkbasket Members) and 5% (for Milkbasket non-Members) of the Cashback Wallet balance can be utilized for an order. Reliance may at its discretion change such capping at any time.

   3. Reliance may change the maximum and minimum amounts at any time by notifying you at the point of recharge, or on the Milkbasket Platform (www.milkbasket.com), and such change shall not constitute an amendment to these Terms and Conditions. No credit card, credit line, overdraft protection or deposit account is associated with a Milkbasket Wallet. The balance loaded onto your Milkbasket Wallet is non-refundable and may not be exchanged for cash or credit balance unless required by law in India except when the account with Milkbasket Platform is closed or is suspended. No interest, dividends or any other earnings on funds deposited to a Milkbasket Wallet will accrue or be paid or credited to you by Reliance.
   4. All amounts loaded onto your Milkbasket Wallet are held and denominated in Indian Rupees. In this Terms and Conditions, unless the context otherwise requires, the following words and expressions shall bear the meanings ascribed to them below:

      (a) You hereby authorise Reliance to"Successful transaction" means a credit of the transaction amount to the customer's Milkbasket wallet.

7. Fees and Expiration of Wallet Balances
   • Reliance reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to your use of the Milkbasket Wallet. The current charges for your Wallet are provided hereunder, the same are subject to change;

   • Service	Charges (Rs.)
     Registration	NIL
     Account top up through credit card/debit card/net banking/UPI/- e-wallet or any other electronic payment method	NIL
     Payment for goods and services	NIL
     Delivery charges per order (applicable only to users with no active Membership)	Rs 12.72
     * Membership charges (no separate delivery charges are applicable)	Rs 149 for 30 days
     *Membership charges are non-refundable and will be charged in advance for the above-mentioned days or it may be offered for free trial basis for a particular period, on case to case basis, as may be decided by us.**We reserve the right to waive off/modify membership charges and/or delivery charges for applicable users based on marketing offers which may be running from time to time.

     All charges mentioned above are exclusive of applicable taxes.

8. Receipts and Statements
   1. Milkbasket Wallet holders are not sent statements of itemized transactions on their registered email id from a Milkbasket Wallet account. You can check the balance of your Milkbasket Wallet or review recent transactions on your Milkbasket Wallet by logging into your Milkbasket account on the Milkbasket mobile app.
   2. You will need to use your Milkbasket Wallet to make purchases for the goods and availing the services on Milkbasket Platform. When you use your Milkbasket Wallet, you will receive the details of your order and payment in the Account History section of your Milkbasket account. The ‘Wallet’ section of your Milkbasket Account will provide the remaining balance of your Milkbasket Wallet. You should check your order and payments details to ensure that your account balance is correct.
9. Billing Errors, Corrections
   • Reliance reserves the right to correct the balance of your Milkbasket Wallet if there is reason to believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history, or any updated data please email your concern at hello@milkbasket.com.
10. Registration, Liability for Unauthorized Transactions
    • You are responsible for all transactions associated with your Milkbasket Wallet, including transactions claimed to be unauthorised. The Milkbasket Wallet does not have a separate authentication password or PIN and can be used to make transactions once you have logged-in to the Milkbasket Platform using Mobile Number-Password combination or Mobile number- OTP authentication. The mobile application remains in a state of permanent log-in and anyone with access to your mobile phone can have access to your application and thereafter use your Milkbasket Wallet. You agree to take full responsibility of any unintended or unauthorised access to your Milkbasket Wallet.
11. Blocking of Milkbasket Wallet:

    Reliance reserves the right to block your Milkbasket Wallet if Reliance believes that you have been involved in any of the activities, including but not limited to:

    • fraudulent or unauthorized activities through your Milkbasket Wallet;
    • unfair practices and or mala fide intention of claiming refunds from Milkbasket on fraudulent ground or repeated returns;
    • failure of quality check process in case of returns;
    • gaming the policy or the features on Milkbasket Platform.
12. Returning of money back to the customer in case of blocking of Milkbasket Account (Account closure).
    • In case of blocking of your Milkbasket Account by Reliance due to any breach of the Agreement, the balance in your Milkbasket Wallet (except the Cashback Wallet), after adjustment of any cashback/promotional points/ fraudulent transactions, shall be credited to the source account. In case of blocking or closure of your Milkbasket Wallet, any balance lying in your Cashback Wallet shall stand forfeited and shall be expired immediately. The money shall be credited to the source within 15 days from the date of raising successful request with the customer care and completion of due diligence pertaining to any fraudulent transaction, subject to submission of KYC documents by you, as applicable. The same process has to be followed in case of any incorrect amount uploaded by the user in his/ her Milkbasket Wallet as well.
13. Returning money back to the customer in case of voluntary closure of account by the customer:
    • In case you are not willing to use the Milkbasket Platform and want to close your account, the balance lying in your Milkbasket Wallet (except the Cashback Wallet), after adjustment of any cashback/ promotional points/ fraudulent transactions, shall be returned to the source on raising a request on the platform through customer care chat option. The money shall be returned to the source within 15 days from the date of raising successful request with the customer care, subject to submission of KYC documents by you, as applicable.
14. Privacy Statement
    1. You hereby authorise Reliance to disclose your information to Government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the law. You also authorise Reliance to use your information for offering product and services to you, including from its associates/partners unless specified otherwise.
    2. For information concerning how we collect, use and disclose information concerning the Milkbasket Wallet and how to select privacy preferences regarding certain promotional communications, you should refer to our privacy statement mentioned on our website.
15. Changes to these Terms and Conditions
    • Reliance reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the Milkbasket Wallet without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website (www.milkbasket.com)
16. Cancellation of these Terms and Conditions
    • We may suspend or terminate these terms and conditions and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the Milkbasket Wallet.
17. Limited Liability and Disclaimer
    1. Reliance and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Milkbasket Wallet, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Reliance does not represent or warrant that your Milkbasket Wallets will always be accessible or accepted.
    2. In the event that Reliance or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Milkbasket Wallet. Reliance and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if Reliance or its authorized representatives have been advised of the possibility of such damages. In no event shall Reliance or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Milkbasket Wallet through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control. Reliance is not liable for non-fulfilment of any terms in full or in part due to any reason beyond its control.
    3. The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this Terms and Conditions. In such jurisdiction, our liability is limited to the greatest extent permitted by law.
    4. The decision of the management of Reliance is final and shall be binding at all times.
18. Assignment
    • We may assign all or part of these Terms and Conditions without such assignment being considered a change to these Terms and Conditions and without notice to you and shall be released from all liabilities. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the Terms and Conditions.
19. Entire Terms and Conditions, Construction
    • These Terms and Conditions is the complete and exclusive agreement between you and Reliance, and supersedes and merges all prior proposals and all or any other prior arrangement/agreements. In the event that any provision of these Terms and Conditions shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force, effect and shall be enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these Terms and Conditions.
20. In case of any grievances you can contact:
    • hello@milkbasket.com or Help section of the Milkbasket Platform

MEMBERSHIP PROGRAM- TERMS AND CONDITIONS

These terms ( “Membership Policy”) govern the membership program (“Membership Program” or “Membership Plan” ) offered to the Customer on the Milkbasket Platform. By accessing or using the services provided through the Milkbasket Platform, you agree to be bound by the Membership Policy described herein and all terms incorporated by reference.

1. About Milkbasket Membership Program ERAL
   1. Milkbasket Membership Program is available to all its registered users. We provide complimentary membership to new users free of charge for a period of 30 days. New users can avail free delivery with no minimum order value during the validity of the Membership Program. After the expiration of your Membership Program or 30 day free trial period (as applicable), you can choose to subscribe to our 1 month or 3 months or 6 months or 12 months Milkbasket Membership Program by paying the applicable Membership fees (“Membership Fees”) . If you wish to avail the Membership, you can navigate to the ‘Add Membership’ button on your basket page and select the desired Membership Plan. The details of the Membership Plan along with the validity is available on the Membership page. By purchasing a Membership, you agree to abide by the Terms and Conditions outlined herein.
2. Membership Benefits
   1. There shall be no minimum order value requirement and you can avail free delivery during the term of the Membership Plan.
3. Terms and Conditions
   1. Non-Returnable & Non-Cancellable: All Memberships are non-refundable and cannot be cancelled once purchased. If you do not wish to renew your Membership, you can opt out of auto renewal of Membership from the Membership page or navigate to the ‘bill details’ section to remove the Membership Fee that is added to your first order after the expiry of your ongoing Membership Plan. Upon removal of the Membership Fee, a delivery fee of Rs. 15 will be added to each subsequent order.
   2. No Pause Option: There is no provision for pausing the Membership during the validity of the Membership.
   3. Non-Transferrable: Membership is managed on an individual basis and cannot be transferred or assigned to another person. Use of your membership by anyone other than you is a violation of the Milkbasket’s Membership Program Terms and Conditions. Benefits under this Membership Program are for personal use only, and shall not be commercially exploited, in all cases where any commercial or fraudulent activity is suspected, we reserve the right to discontinue the Membership Program for such user.
4. Membership Activation
   1. Memberships become active immediately upon successful payment.
5. Renewal and Expiry
   1. You will be charged a Membership Fee whenever you place the first order after the expiry of your ongoing Membership. If you select auto renewal of the Membership, the Membership will get automatically renewed and you will be charged the Membership Fee prevalent at the time of renewal of the membership.
6. Privacy Statement
   1. You hereby authorise Reliance to disclose your information to Government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the law. You also authorise Reliance to use your information for offering product and services to you, including from its associates/partners unless specified otherwise.
   2. For information concerning how we collect, use and disclose information concerning the Milkbasket Membership Policy and how to select privacy preferences regarding certain promotional communications, you should refer to our Privacy Policy mentioned on our website.

Contact Details:

hello@milkbasket.com or Help section of t

DELIVERY AND SHIPPING POLICY

1. GENERAL
   1. This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Milkbasket Platform.
   2. We provide shipping and delivery of our Products across cities in India where we run our operations, within the locations we deliver. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Milkbasket Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
   3. By agreeing to use the Milkbasket Platform and/ or purchasing a Product on the Milkbasket Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Milkbasket Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Milkbasket Platform.
2. TERMS OF SHIPPING AND DELIVERY
   1. Once you place an order on the Milkbasket Platform, we auto process such order in the cart at 12:00 am subject to availability of sufficient balance in the Milkbasket Wallet. We aim to provide no contact delivery at your doorstep without ringing the doorbell/knocking on your door, and we try to deliver the order next day from the date of order of the Product by you on the Milkbasket Platform. We may also share details about your orders pursuant to their dispatch through any means of communication (means/mode, including but not limited to, by push notification on the platform SMS on registered mobile number, email on the registered email address, IVR, call or manual call, as the case may be). You agree and understand that though we effectuate Product delivery to the Users either directly ourselves or through our third-party services providers ( “Logistics Partners” ). Under exceptional circumstances/ on choice of customer, Milkbasket may contact you before delivery, as the case may be.
   2. You agree and understand that though we endeavour to ship and deliver our Products to cities in India where we are present, we may, in our sole discretion determine a select list of regions which are unserviceable for delivery of Products, wherein the platform does not allow the user to place orders. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Milkbasket Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of registration/placing an order for purchase of Products on the Milkbasket Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant delivery address, on the Milkbasket Platform.
   3. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Milkbasket Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
   4. While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
      • Logistical issues beyond our control;
      • Unsuitable weather conditions;
      • Political disruptions, strikes, employee-lockouts, etc.;
      • Acts of God such as floods, earthquakes, etc.;
      • Other unforeseeable circumstances.
   5. In such events of delay, we shall make reasonable attempt to inform you by push notification or SMS or call or email. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Milkbasket Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
   6. We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity, and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved byyou, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
   7. Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Milkbasket Platform and the same being duly acknowledged by us, our reverse-Logistics Partners may get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.
   8. You are required to leave a re-usable bag outside the door at a secure place for us to deliver the products in it. If the bag is not available outside or if the number of items is too high to fit into the bag, we shall leave the items at your doorstep. To assist you with this requirement, we may provide a re-usable bag free
   9. As we aim to provide no contact delivery at your doorstep without ringing the door-bell/knocking on your door to ensure you are not disturbed, we do not take responsibility for any damage or defect to the Products to the extent such damage or defect occurs after the delivery of the Product including but not limited to any damage or defect which is a result of poor handling, improper care, or storage of the Product. We at our sole discretion reserve the right to refuse the return of such Products. Any decision by us in this regard shall be final and binding.

CANCELLATION, RETURN AND REFUND POLICY

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Milkbasket Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.

1. Terms of Cancellation of Products
   1. Once you place the order for a Product, you cannot cancel it for any reason. You can add or remove items from your cart before 11:59 pm. All the items placed/added in the cart at 12:00 am shall be considered as final order and the process of delivery shall start accordingly.
2. Terms of Return and Refund of Products
   1. Terms of Return of Products
      • You may initiate return of Products via self-help tool on Milkbasket Platform or contact the customer support team within the timelines and as per the terms stipulated under this policy, please refer Annexure A provided below this Policy. We would accept the request for return of such Product subject to the terms of this Policy. You may initiate the request for return of the Product if: (i) Product is damaged; (ii) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product delivered is different from what was ordered basis the Product description provided on the Milkbasket Platform; or (vii) you are dissatisfied with the purchased Product ( “Non-Compliant Product” ). The issue has to be raised within the same day of receiving the order (or the anticipated receiving day) till 11:59 pm, except for select scenarios ( “Refund Request/Return Period” ).
      • The request for return will be denied for the Products ordered by mistake or if customer don’t require the product due to any reason.
      • You shall keep the Products in its unused, original condition, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. You shall ensure that no damage has occurred post-delivery of the Product while in your possession. We would accept the request for return of such Non-Compliant Product subject to the terms of this Policy. The ‘return’ tab shall be available only during the duration of the Return Period. In case of any complain or concern that may arise after the closure of the Return Period, you may contact the customer care.
      • If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Milkbasket Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us; or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return.
      • We offer a contactless return wherein you are required to leave the product at the doorstep before the scheduled delivery the subsequent day. While we may ask you to provide images of such damaged, defective, or Non-Compliant Product that you wish to return, we reserve the right to do quality check once we pick up the said Product. Upon quality check, if it is found that the Product fails the quality check or is different than what was delivered to you, we reserve the rights to debit such amount from the Milkbasket Wallet or take such necessary steps to prevent further fraudulent activity. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
      • Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
      • You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product; (ii) if the Product belongs to non-returnable Product category (as detailed above); (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period; or (iv) if you do not require the product for any reason whatsoever. Any damage to the Product caused by your improper handling or safekeeping of the Product, or any modification or change to the Product by you, or a third party or any depreciation in the value for other reasons will not render such Product as a Non-Compliant Product and will not be considered a quality problem and further such Product will not be eligible for return. Any decision by us in this regard shall be final and binding.
      • You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
        • The Product has not been worn, cleaned or tampered with by you;
        • The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you;
        • The Product is not altered, unless proven vendor defect;
        • Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records;
        • There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product;
        • The Product(s) if bought as a set should be exchanged as the complete set.
        • Products returned should be in unused, undamaged, unwashed and in a saleable condition;
        • We are satisfied that the Product has not been rendered defective or unusable;
        • We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
      • Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Milkbasket Platform after the same is duly acknowledged by us, our reverse-Logistics Partners may get in touch with you in order to collect the purchased Products from you within a period of 2 (two) days.
   2. Terms of Refund
      • At the time of raising a request for return the Products on the Milkbasket Platform, you may seek refund for the Non-Compliant Product.
      • Please be informed that when you opt to raise an issue for refund/ return of the Products, after the Logistics Partner picks up the Product and marks the Products as picked on Milkbasket Platform and upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for refund/return as per the terms of this Policy, will be processed to your Milkbasket Wallet within 1 (one) business days from the date of us verifying the defect or the non-compliance in the Product. We do not make any cash refunds. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, as detailed in Clause 2.1 of this Policy. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment.
      • If it is found that your return/refund request is fraudulent, Milkbasket Platform reserves the right to block your account with immediate effect, and discontinuation of all services including and not limited to the pre-paid orders on the Milkbasket Platform and will transfer the amount from your Milkbasket wallet to your source bank account within a period of 15 (fifteen) days after reconciling your wallet balance with our books of account.
      • You Agree and Confirm:
        • That in the event of a delivery failure on account of a mistake made by you (i.e., wrong name or address or any other wrong information), Milkbasket Platform shall not be held responsible and no refund can be claimed;
        • That many Products sold on the Milkbasket Platform are of perishable nature, and any spoilage of the delivered Products due to delay in collection of the products from your doorstep or the delivery point, Milkbasket Platform shall not be held responsible for that and no refund could be claimed towards such spoilage;
        • That you will use the services provided by the Milkbasket Platform, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

      • In case of any grievances you can contact:

        hello@milkbasket.com or Help section of the Milkbasket Platform

Category	Return Policy
Milk and Dairy Products (Drinks, Yogurt & Cream, Butter & Cheese, Panner & Tofu)	Non-returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event if you have   received a Product that is leaking, bad in taste, melted, temperature is not maintained,  curdled, expired or is near expiry, or the expiry date is not mentioned, or if the quality of the Product is bad, or if the Product packaging is damaged, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.
Fresh (Flowers, Fruits, Organic, Vegetables, Meals)	Non-returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event if you have   received a Product that is rotten, unripened, hard to open, bad in taste, expired or is near expiry, or the expiry date is not mentioned, or if the quality of the Product is bad, or if the Product packaging is damaged, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.
Beverages (Tender Coconut)	Non-returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event if you have   received a Product that is leaking, bad in taste, or if the quality of the Product is bad, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.
Packaged Food (Breads, Eggs, Ready to Cook & Eat, Sauces & Chutney, Spreads & Dips, Frozen Snacks, Frozen Vegetables, Icecream)	Non-returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event if you have   received a Product that is broken, leaking, rotten, bad in taste, melted, temperature not maintained,  expired or is near expiry, or the expiry date is not mentioned, not sealed, or if the quality of the Product is bad, or if the Product packaging is damaged, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.
Personal Care (Anti Sweat Pads)	Non-returnable Products under this category are non-returnable due to hygiene nature of the Products. However, in an unlikely event if you have received a Product that is not sealed, expired or is near expiry, or the expiry date is not mentioned, damaged, or if the quality of the product is bad, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.
Wellness & Health (Anti-Pollution Mask)	Non-returnable Products under this category are non-returnable due to hygiene nature of the Products. However, in an unlikely event if you have received a Product that is not sealed, expired or is near expiry, or the expiry date is not mentioned, or if the quality of the Product is bad, or if the Product packaging is damaged, or if the Product delivered is different from what was ordered basis the Product description displayed on Milkbasket, you may raise a request via self-help tool on Milkbasket Platform or contact Milkbasket customer care for resolution on the same day of the delivery of the Product for the abovementioned reasons, except for select scenarios. Raising a request for resolution on the next day of Product delivery will result in your request being rejected, except for select scenarios.

PRIVACY POLICY

1. GENERAL
   1. This privacy policy (“Privacy Policy” ), together with the Terms governs your use of the Milkbasket Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Milkbasket Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy.
   2. Reliance is committed to protect your / user’s privacy online. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.
   3. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
   4. This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
   5. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Milkbasket Platform. Our services are subject to acceptance of the Privacy Policy by User.
2. Type of Information Collected
   1. We may ask you to provide us with certain personally identifiable Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a User profile. We shall ask you to provide only such Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
   2. The current data fields that might be requested for are:
      • Mandatory Fields:
        • - Mobile Number
        • - Address including House No. / Flat No, Tower / Block / Lane, Society / Locality Name and GPS coordinates
      • Optional fields/information
        • - Email
        • - Name and Surname
        • - Demographic information (age / gender / occupation / education)
   3. In addition to any personally identifiable information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the services. This Usage Information may include the browser that you are using, the URL that referred you to our services, all of the areas within our Services that you visit, and the time of day, among other information.
   4. Our Services are primarily provided through the mobile application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such mobile applications.
   5. You may be asked to provide your information at the time of on-boarding or at anytime you visit, access, use or browse the Milkbasket Platform. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, Services, content and advertising.
   6. You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at hello@milkbasket.com.
   7. We may collect a variety of information from you, including your first name, last name, phone, registration IP, email ID, address (unit, floor, tower, society city, latitude, longitude), device OS, UDID, device (push ID), device model, device manufacturer, device is virtual, device OS version, bank account number, bank IFSC code, beneficiary name, customer ID proof images. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender, or date of birth. Towards proof of delivery, the Logistics Partner may click a picture of your doorstep and the same shall be uploaded on your account on Milkbasket Platform. It is also clarified that we may be required to obtain access to your camera and gallery application on your handheld telephone device to upload picture for addressing customer concern or initiating a return or replacement.
   8. We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:
      1. Password;
      2. Financial information such as bank account or credit card or debit card or other payment instrument details;
      3. Physical, physiological and mental health condition;
      4. Any detail relating to the above Personal Information categories as provided to us for providing service; and
      5. Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise. (Collectively, referred to as “Sensitive Personal Data or Information”).
   9. Milkbasket Platform is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Milkbasket Platform without their consent, he or she shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.
3. Use of Information Collected
   1. We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:
      1. For creating and giving you access to your registered account on the Milkbasket Platform;
      2. To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience;
      3. To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts;
      4. For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications;
      5. To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority;
      6. To confirm delivery of products at your doorstep;
      7. To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Milkbasket Platform;
      8. To detect or monitor any fraudulent or illegal activity on the Milkbasket Platform.
4. Disclosure of Information Collected
   1. We may from time to time be required to disclose the information collected from you to our trusted third-party service providers who assist us in order to facilitate the Provision of Services and purchase of Products on the Milkbasket Platform. For instance, we may share your information with third-party payment gateway providers to process transactions on the Milkbasket Platform. By using the Milkbasket Platform, you consent to any such disclosure of your information with third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such information.
   2. We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.
   3. We may also disclose or transfer your information to any third-party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third-parties to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.
   4. A third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information” ). All Financial Information collected from the you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.
   5. While we take best efforts to ensure that your information including Personal Information, Financial Information and Sensitive Personal Information or Data is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services given that the Internet is susceptible to security breaches.
   6. Your information may also be transferred, stored or processed in any country other than the one where you access the Milkbasket Platform. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Milkbasket Platform, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the Milkbasket Platform and provision of Products as agreed upon between us and the third party.
5. Security
   1. The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Milkbasket Platform, your information is protected through our security systems. Please note that we use international and industry-recognized standards such as per applicable laws, rules and regulations.
   2. Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.
   3. Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
6. Cookies Policy
   1. Due to the communications standards on the Internet, when you visits, access or browse the Milkbasket Platform, we automatically receive the uniform resource locator of the site from which such you visit, access or browse the Milkbasket Platform, details of the website you visit on leaving the Milkbasket Platform, the internet protocol ( “IP” ) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help us improve our services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to us.
   2. The Milkbasket Platform uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the platforms, user administration, research, development, and other purposes.
   3. You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Milkbasket Platform, or you may not be able to use the certain services of the Milkbasket platform.
   4. We may allow other companies or entities to serve advertisements to you. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its Users, we may allow authorised third parties to place or recognize a unique cookie on the User’s browser.
   5. You agree and understand that we do not exercise control over third party websites displayed as search results or links on the Milkbasket Platform. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website.
   6. We may keep records of telephone calls received from and made to Users for the purpose of administration of services, research and development, quality, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the User with the services.
   7. You consent to our reproduction/publishing of all testimonials and reviews given by you on the Milkbasket Platform in relation to the services or the Products. You agree and consent that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Milkbasket Platform. If the User has any concerns with the reproduction/publication of any testimonial or review provided by you, the User may contact us at hello@milkbasket.com.
7. Opt-Out Policy
   1. The third-party service providers with whom we may share information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
   2. If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at hello@milkbasket.com. We reserve the right to limit accessibility to Milkbasket Platform based on availability of contact information. All Users will be notified by email prior to any actions taken.
8. Retention of information
   1. We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.
9. Modification
   1. We reserve the right to amend this Privacy Policy at any time without prior information/intimation to the users. The Privacy Policy, as and when modified, shall be updated on the Milkbasket Platform. We encourage you to review this Privacy Policy every time you visit our Milkbasket Platform to understand how your Personal Information is used.

MISCELLANEOUS

1. WAIVER
   1. No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
2. SEVERABILITY
   1. If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.
3. AMENDMENT
   1. These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on Milkbasket Platform. Your relationship with the Milkbasket Platform will be governed by the most current version of these Terms of Use, as published on Milkbasket Platform.
4. FORCE MAJEURE
   1. We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.
5. GOVERNING LAW AND DISPUTE RESOLUTION
   1. You and Us shall endeavour to amicably, through discussions, settle and resolve any dispute or difference arising out of or in relation to this Agreement (“Dispute”) within 15 (fifteen) days from the commencement of such Dispute. In case of such failure, the Dispute shall upon the expiry of the aforesaid period, be referred to e-arbitration to be conducted by a sole arbitrator, who shall be jointly appointed by the You and Us from the panel of available e-arbitrators. All arbitration proceedings may be conducted through mode available on the internet or any other information and communication technology (including but not limited to video call system, telephone or mobile, fax, e-mail facilities) which can be beneficially used to solve disputes. All Arbitration proceedings shall be held in accordance to the provisions of Arbitration and conciliation Act, 1996. The Language of Arbitration shall be English. The arbitral award shall be final and binding on the Parties. The award may include costs, including reasonable advocates’ fees and disbursements.
   2. Subject to the arbitration clause above, the Parties agree to submit to the exclusive jurisdiction of competent courts at Mumbai, India
6. GRIEVANCE OFFICER
   1. In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer at the below mentioned coordinate:
      • Name: Anuj Thakur
      • Designation: Grievance Officer
      • Email Address: grievanceofficer@milkbasket.com
7. NODAL OFFICER
   1. • Name: Nitin Sharma
      • Designation: Nodal Officer
      • Email Address: nodalofficer@milkbasket.com
8. CUSTOMER SUPPORT TEAM:

   1. Any queries or concerns relating to the Terms may be directed by you to our customer support team who can be contacted at:

      Contact Details:

      hello@milkbasket.com or Help section of the Milkbasket Platform

CUSTOMER SAFETY & AWARENESS

It has come to the notice of Milkbasket (Portal) that, some fraudsters are approaching customers (a) with promotional offers from the Portal; (b) through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with the Portal and its Group Companies; (c) through Social media Apps such as WhatsApp/Facebook/Instagram/Twitter by including the trademark/logo and/or the logo of the Portal as part of their profile picture and pushing fake offers to the innocent public, by luring them with false promises; and (d) making physical visits at customers door step seeking OTP to process cancellation of order that was not placed by you.

CUSTOMERS, GENERAL PUBLIC AND PROSPECTIVE CUSTOMERS ARE HEREBY CAUTIONED: (i) \To exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (WhatsApp, Facebook, Instagram, Twitter, etc.,) domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from the Portal and/or its Group Companies and claim to offer promotional offers, collect customer account details, ask for advance money to process winners, etc.; (ii) Portal or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers; (iii) Portal or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers; (iv) Portal or any of its representatives would NOT ask for any OTP or PIN for cancellation of orders at your door step. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account (iv) Portal email ID contains hello@milkbasket.com ALONE and does NOT contain any other domain name such as Gmail/Yahoo/Rediff/Ymail, etc., or in any other form; (v) To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of Portal and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect yourself against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify: (a) by reaching out to Official customer care number of Portal; or (b) the veracity of such claims from the Company’s official website https://www.milkbasket.com/.

General Public and prospective customers are also advised to immediately report any suspicious incident and/or incident of defrauding of money as a result of these fraudulent acts and practices to the authorities in their jurisdiction, i.e., the Police and the Telecommunications regulator, including the Cyber Crime Cell. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. Reliance and/or any of its Group Companies will not be responsible for any loss suffered or otherwise in this respect.”